Frequently Asked Questions (FAQ)
Where is UrbanHive based?
UrbanHive is an international online business based in Indonesia.
We serve customers in the United States through trusted fulfillment partners.
Where do you ship from?
All U.S. orders are produced and shipped from within the United States through our trusted production and fulfillment partners to ensure reliable delivery times.
Do you ship outside the United States?
At this time, UrbanHive only ships within the United States.
How long does shipping take?
Most orders are delivered within 5–10 business days after production.
- Production time: 1–2 business days
- Shipping time: 5–10 business days
Tracking information will be emailed once your order ships.
What payment methods do you accept?
We offer secure checkout through trusted providers, including:
- PayPal
- Visa
- Mastercard
- Major credit and debit cards
Can I return or exchange my order?
Because all products are made to order, we only accept returns or replacements if:
- The item arrives damaged
- The product is defective
- You receive the wrong item
You must contact us within 7 days of delivery with photo evidence.
How can I contact customer support?
Our support team is always here to help.
Email: support@urbanhivetees.com
Support Email: support@urbanhivetees.com
Support Phone : +62 851 5055 7963
Is UrbanHive a dropshipping store?
No. UrbanHive products are made to order and fulfilled through trusted production partners in the United States to ensure consistent quality and reliable delivery.